Request Account Deletion

Open the app, tap the account menu (the vertical three-dot icon) in the top bar, choose "Delete account", then confirm in the confirmation dialog.

The app shows a message confirming your request has been received.

If you have removed the app, or cannot sign in to your account, you can request deletion in either of these ways:

Email: send a message to info@premier-share.com from the email address registered on your account, stating that you are requesting account deletion.

Phone: call customer service on 16204.

We may ask you to verify your identity before acting on the request, so that nobody else can have your account deleted. We reply on the same channel to confirm receipt and to tell you what verification is needed.

An account with outstanding financial obligations cannot be deleted. The request is refused if any of the following applies, and you are asked to settle it first:

A withdrawable balance in your wallet: withdraw it first. (A reserved balance and a locked welcome bonus do not block deletion, because neither is withdrawable.)

A withdrawal request in progress: wait for it to complete.

An active installment plan: finish paying it off.

Active investments: sell your shares on the secondary market first.

This restriction protects you: an account that still holds shares or money owed to you should not simply vanish along with your claim to them.

Once the request is accepted a deletion request is created with the status "under review", and your account is frozen immediately: all open sessions end and you cannot sign in while the review is in progress. Sending a second request while one is already under review does not create a new one.

Our team then reviews the request and takes one of two decisions:

Approved: your account is deleted, can no longer be used or signed in to, and all your sessions are revoked.

Rejected: the freeze is lifted and your account becomes usable again, with the reason for the rejection given.

What is deleted: one hundred and eighty (180) days after your request is approved, an automatic anonymization process replaces your email address and full name with anonymized values that do not identify you.

What is kept: your Know Your Customer (KYC) data, financial records, wallet records and accounting entries are retained and are not touched by the anonymization process. We keep them to comply with tax legislation and anti-money-laundering law, obligations we may not set aside even at your request.

Profile data is retained for the duration of your membership activity and for up to seven (7) years after activity ceases, as stated in Section 5 of the Privacy Policy.

After deletion your email address and phone number are released for registration again. Registering a new account does not unlock or restore your old account's data: it is an entirely separate account.

Your request is received as soon as you send it, and the account is frozen at that same moment. The team then reviews it manually, so the review is not instant.

After approval, the one hundred and eighty day period begins, at the end of which anonymization runs automatically.

If you wish to withdraw your request before it is reviewed, contact us at info@premier-share.com or 16204.

For any question about account deletion or the processing of your data:

Data Protection Officer: info@premier-share.com Email: info@premier-share.com Customer service: 16204 Address: 19 Samir Abdel Raouf Street, Makram Ebeid Extension, Nasr City, Cairo, Arab Republic of Egypt